Capella Ubud

Job Title:                   Restaurant Ambassador Trainee 

Department:              Food & Beverage  

Reports to:                Restaurant Manager 

Position Level:         Training


Position Overview

The Restaurant Ambassador is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests.


The Role

Guest Service

  • Taking reservations accurately where necessary while keeping track of guests preferences
  • Greeting and seating guests according to Capella Standards
  • Presenting the menu correctly to each guest
  • Taking orders from all guests in line with restaurant policy
  • Offering suggested up-selling based on outlet policy
  • Serving food and beverages according to Capella standards
  • Clearing plates and tables and ensuring general table maintenance throughout the meal
  • Presenting the bill
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Handling guest complaints
  • Bidding guests farewell
  • Anticipating the guests' needs


Hygiene and Cleanliness

  • Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
  • Ensure that the environment of the outlet is being maintained to Capella standards


Health and Safety

  • Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with local and relevant Food Acts.
  • Wear any appropriate protective clothing provided by or recommended by the Hotel.
  • Report any defects in the building, plant or equipment according to the Hotel procedures.
  • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
  • Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  • Be aware of Fire safety plans
  • Adhere to Safe&Sound procedures regarding Health & safety
  • Adhere to Safe&Sound procedures regarding  HACCP standards
  • Attend any training deemed appropriate by your Head of Department


Customer Focus 

The colleague is genuinely pleasant, positive and helpful to both guests and colleagues, always striving to anticipate guests' needs and exceed their expectations.


Team Player

The colleague demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as the team player to achieve results.


Delivers Their Best

The colleague continually strives to do his/her best, is hard working, efficient and consistently performs well against the Capella standards, policies and procedures.


Trustworthy & Responsible

The colleague is trustworthy, responsible and accountable. His/her standard of performance reflects our Capella Mission and Guiding Principles and he/she works in a safe manner.



The colleague can handle pressure and remains calm at all times. He/She is able to solve problems calmly and effectively.



A Capella 'Fan' (Committed & Loyal)

The colleague represents the Capella brand and is a true "Fan". He/She is loyal to Capella and consistently delivers the Pillars and Department standard


Talent Profile


  • Diploma of college or university preferably in Hotel/Hospitality Management

 Skills Set:

  • Excellent interpersonal skills with personable character, good at cultivating strong guest relations
  • Very good command in spoken and written English
  • Have a keen interest in food and the culinary ambitions of the establishment.
  • Willing to work a flexible schedule and holidays.
  • Work in a safe, prudent and organized manner
  • Have an in-depth knowledge of food and preparation
  • Have a good knowledge of wine and beverages
  • Be able to relate to all levels of guests and management
  • Have the ability to handle multiple tasks at one time
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Reading, writing and oral proficiency in the English and local language
  • Professional appearance and demeanour at all times


Hotel Overview

Nestled in the lush forests of Bali, the tented camps of Capella Ubud reflect a unique balance of tranquility and adventure. Designed by architect Bill Bensley, the refined camp sets to elevate one's experience with Bali's untouched natural surroundings. It is, therefore, with great excitement for us to announce that Capella Ubud has been voted the No. 1 Hotel in the World in Travel + Leisure's 2020 World's Best Awards.


*Kindly be informed that only shortlisted candidates will be notified.

Capella Ubud
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