Capella Ubud
  • Ubud, Bali, IDN
  • Full Time

Position Summary:

To The Auriga Wellness Camp ranger   is responsible  to provide information and support as to all the recreational facilities such as the Armory and all the Camp Activities. Provide assistance in using the different workout equipment at the Armory. Ensure the cleanliness in the entire assigned Camp Ranger areas.

Essential Duties:

  1. Assist on daily operational, delivering the necessary standard, system and control to all hotel area
  1. Flexible with schedule, supporting the needs of the Auriga Wellness
  2. Maintain a positive attitude and contribute toward a quality work environment
  3. Regularly attend, participate in and support training and staff meetings for the Auriga Wellness
  4. Assist in all areas of Auriga Wellness operation as requested by management
  5. Communicate to management any and all occurrences involving staff or guests in the Auriga Wellness that require attention
  6. Assist in emergency situations
  7. Promote packages, promotions, and up sell whenever possible
  8. Document all guests' requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation and follow up within 10 minutes to ensure completion and guest satisfaction
  9. Assist with professional and retail product inventory
  10. Address guests complaints with empathy, and courtesy, always finding a resolution that they feel is satisfactory. Never allow a guest to leave unsatisfied
  11. Assist with Auriga Wellness cleanliness, especially Armory and presentation removing garbage, assisting with towels and laundry, setting Armory at end of shift and clean and sanitize all surfaces
  12. Properly open and close Armory each day according to standard operational procedures
  13.  Accurately book, change and cancel Auriga Active Wellness appointments
  14. Acknowledge and greet everyone who enters and leaves Auriga Wellness and Armory facilities
  15. Provide detailed descriptions of Auriga Wellness treatments, activity, packages, services, facility features and hours of operation
  16. Utilize Auriga Wellness computers with skill and proficiency
  17. Answer the phone promptly and use the guest's name throughout the phone conversation
  18. Actively promote the Auriga Wellness, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  19. Maintain eye contact when addressing external and internal guests
  20. Handle guests' questions and concerns professionally and courteously
  21. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  22. Maintain a clean; safe, fully stocked and well organized work area
  23. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
  24. Maintain a positive attitude and contribute toward a quality work environment
  25. Regularly attend, participate in and support training and staff meetings for the Auriga Wellness
  26. Assist in all areas of Auriga Wellness operation as requested by management
  27. Communicate to management any and all occurrences involving staff or guests in the Auriga Wellness that require attention

Education:

Required:

  1. High School Graduate
  2. Posses a related degree in Bussiness or SPA
  3. Posses a well maintain body and fit health condition
  4. Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
  5. Ability to provide legible communication.
  6. Ability to be efficient and productive in fast-paced environtment
  7. Knowledge of computers
  8. Responsible.
  9. Possess basic mathematical and money handling skills.
  10. Team Player

Desirable:

  1. Previous experience  in upscale industry.
  2. Fluent in a second language.
  3. Able to do Active Wellness activity, Expert in operating and utilizing Gym Equipment, has the ability to conduct a private fitness session
Capella Ubud
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