Capella Ubud
  • Ubud, Bali, IDN
  • Full Time

Reports To: Assistant Housekeeping Manager

Position Summary:

As Laundry Supervisor you are responsible to oversee the team of Laundry, Linen and uniform attendants towards achieving the operational objectives while ensuring that the hotels operational standards are met.

Additionally responsible for managing overall daily operations of the Linen and laundry rooms. Also ensure quality controls are in place and manage customer service inquiries.

Laundry Supervisor Duties and Responsibilities:

  • Manage overall daily operations of the Laundry and linen operations.
  • Ensure quality controls are in place for all linen processes, rejecting any exceptions.
  • Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
  • Ensure a clean and tidy laundry and linen room at all times and report to the Assistant Housekeeping Manager if any items have been damaged
  • Ensure that linen and uniforms are properly stored and recorded.
  • Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
  • Ensure team members adhere to all Health and Safety Regulations.
  • Keep and update the Laundry / linen productivity report on a daily basis.
  • Take linen which is spotted out and place separate for re-washing or special treatments.
  • Check all uniform for any loose buttons and hems and give to the tailor for mending. 
  • Attends and participates in in-service education classes, on-the-job training programs, etc.
  • Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
  • Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
  • Assists in standardizing the method in which laundry tasks will be performed.
  • Responsible for proper running of equipment and proper amounts of chemicals.
  • Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
  • Assigns schedules and duties to laundry staff as per business needs.
  • Assists in determining staffing requirements necessary to meet the Rooms Department's needs.
  • Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.

Education:

Required:

  • Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials.
  • You should ideally have a  with previous minor supervisory experiences within the Housekeeping Department of a hotel.  
  • Computer literacy and previous experiences with Opera are an advantage. 

Desirable:

  • A college education or vocational training in hospitality.
  • Computer literacy in using ms office along with experience in using inventory management software and Hotel Management systems like Opera / Fidelio etc.
  • 3 to 4 years of experience in Laundry operations in 5 Star or full service hotels or other large scale laundry service operations.
Capella Ubud
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